Order Methods
We offer 3 convenient ways to shop with us
1. By Phone with a live Customer Care Representative
Call 1-888-2020-888 anytime, 24 hours a day, 7 days a week and speak to a live operator.

2. By phone using our Automated Telephone Ordering System
Know what you want and want to skip the phone queue? Then, place your order directly with our Automated Telephone Ordering System. Call 1-888-2020-888 and press "1" at the main menu.

3. Online @ theShoppingChannel.com
Browse our entire inventory (over 15,000 items!), find product specifications, detailed and more views, video and more -- 24 hours a day, 7 days a week.

Payment Options
We accept the following payment types:

- The Shopping Channel Credit Card* (Learn more)
- Visa
- MasterCard
- American Express
- The Shopping Channel Gift Card
- Rogers Gift Card
- Rogers Video All Access Gift Card
- Toronto Blue Jay Gift Card

All orders are subject to our security verification processes and The Shopping Channel reserves the right to restrict or limit the use of any pay method which fails this process. The Shopping Channel reserves the right to restrict or limit orders billed on Easy Pay installments. Easy Pay is only available on revolving credit cards. When pre-paid credit cards, stored value credit cards, gift credit cards, secured credit cards and debit-credit cards are tendered, orders must be paid in full at time of shipping.

The Shopping Channel may assess a service charge of $10.00 for each chargeback and rejected Easy Pay installment. NSF cheques will be subject to a $25.00 service charge.

Cheques and Money Orders can be sent to the following address:
The Shopping Channel
P.O. Box 1000
Mississauga, ON L4T 4C2

* Please note: At the current time we are not able to offer The Shopping Channel credit card program in the province of Quebec.

Easy Pay®
Easy Pay allows you to spread the price of your purchase over several monthly payments.
No interest. No hidden fees. No small print. No worries!

Shipping and taxes will be added to your first payment. The balance owing will be charged in equal payments in 30-day intervals after the date of purchase.

When purchasing online, we offer Easy Pay payments that are based on the total value of your order:
- $50 to $88.99 - 2 payments
- $89 to $139.99 - 3 payments
- $140 to $299.99 - 4 payments
- $300 to $499.99 - 5 payments
- $500 or more - 6 payments

. The Shopping Channel reserves the right to restrict or limit orders billed on Easy Pay installments. Easy Pay is only available on revolving credit cards. When pre-paid credit cards, stored value credit cards, gift credit cards, secured credit cards and debit-credit cards are tendered, orders must be paid in full at time of shipping.

It is the customer's responsibility to inform The Shopping Channel if the credit card provided for Easy Pay has expired, is cancelled, or if the credit card will not authorize.

The Shopping Channel will restrict all future purchases if an Easy Pay installment cannot be charged to your credit card the day it is due.

Sales Tax
Goods and Services sold in Canada are subject to the Goods & Services Tax (GST) or the Harmonized Sales Tax (HST). In addition, Provincial Sales Tax will be applicable to your purchase depending on the item and final destination.

* Provincial rate is also applied to federal 5% GST.

If you are eligible for tax-exemption, simply mail or fax us a photocopy of your tax-exempt card. We will adjust your account to ensure you are charged correctly on your purchase.

You will be able to see your total tax amount in our online checkout process prior to submitting your order.

Advance Order
When an item sells out, we are sometimes able to secure additional inventory. Our Advance Order feature allows you to order an item prior to our receiving this inventory -- guaranteeing that you'll get the product you want!

Orders could take up to 10 business days to be shipped. Your credit card will NOT be billed until the product is shipped to you.

Wait List
Our Wait List feature allows you to get a second chance at a sold-out Today's Showstopper.

From time to time, we are able to get limited amounts of additional inventory. If this inventory becomes available we'll ship the product directly to you. Best of all, you'll get it at the same great Today's Showstopper price we offered it at originally!

Wait List orders can only be placed through our Customer Care Centre on the day the Today's Showstopper was originally offered.
Orders could take up to 45 days to be shipped and there are no guarantees for availability. Your credit card will NOT be billed unless the product is shipped to you.

Auto Delivery

How does Auto Delivery work?
You no longer have to re-order the products you enjoy the most! Once you've ordered an Auto Delivery item, shipments are automatically sent to you on an ongoing basis. You will be billed for and receive your first shipment promptly after placing your order, with subsequent shipments being sent out on a regular schedule (e.g. every 30, 60 or 90 days). Please see the individual product page for details on an item's pre-determined shipping schedule.

You will be billed at your original order price each time an item is shipped. Shipping and billing are repeated at the pre-determined schedule, until you cancel your plan.

Does the price I pay ever change?

The original price you paid when you first ordered your Auto Delivery item is the price you are guaranteed for as long as your plan continues. If for any reason the retail price of your Auto Delivery product is reduced, we'll automatically adjust the price on your future shipments, guaranteeing you get the lowest price.

Can I customize / cancel my Auto Delivery plan?

While you cannot change the predetermined shipping schedule of an Auto Delivery plan, you can pause your shipments for up to 3 months.

You can also change the payment method used for future billing. Simply call us at 1-888-2020-888 to make these changes.

Should you need to, you can cancel your Auto Delivery plan at any time by calling us at 1-888-2020-888.

How will I be billed for Auto Delivery shipments?

Your credit card will be billed each time an Auto Delivery shipment leaves our warehouse.

Can I pay for an Auto Delivery item using Easy Pay?

Easy Pay payments are available on select Auto Delivery items, on the original shipment only. Please see the specific item's product detail page for confirmation on Easy Pay payments.

What products are available on Auto Delivery?

You can see our full selection of Auto Delivery items by visiting: theShoppingChannel.com/AutoDelivery. We are continually expanding our selection of Auto Delivery products!

How do I return an Auto Delivery item?

We want you to be satisfied with your Auto Delivery item. If for any reason you're not, we will gladly accept returns within 30 days of the receipt. We only ask that you return the product in the original packaging and in the same condition you received it.

Returns to The Shopping Channel are free, using our Canada Post Pre-Paid returns label. Please note that we do not refund your original shipping costs when we process your refund.

If you did not receive a Canada Post Pre-Paid returns label with your item, please contact us at 1-888-2020-888.

Last Chance Items

A Last Chance clearance item is available for a limited-time only. After 30 days, any quantities left will be removed from theShoppingChannel.com and no longer be available for purchase.

All Last Chance item sales are final, no returns or exchanges. Returned Last Chance items will not be processed - you will have the option to have the item sent back to you at your cost.

Quick Order
Perfect for the TV shopper who knows exactly what they want. Quick Order allows you to fast track through the purchase of more than one item online. Simply enter the items you would like, select options and quantity, Add to Basket and checkout!
Try it now!

Wish List
Use our Wish List feature to create and maintain lists of the items you'd like to receive or purchase. Create as many different lists as you like and give them each a unique name. Then send your list(s) out to family and friends& it's the perfect way to ensure you get exactly what you want! Friends and family can also find your list online by searching on your email address.

You'll be able to see what's been purchased by signing into your account and viewing your lists online.

Sign in to your account to set up a Wish List.

Gift Messaging
We offer personalized Gift Messaging on selected items. Details are provided on product pages for those items that have this feature available.

If an item you are ordering offers Gift Messaging, you will see a Gift Message option during checkout, simply select that option and enter your personal message.